Privacy Policy

Effective Date: February 14, 2026

TGT Helpline & Behavioral Treatment ("TGT Treatment," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all personal and health-related information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tgthelpline.website, contact us by phone, email, or in person, or receive treatment services at our addiction treatment center located at 1795 E Holt Blvd, Ontario, CA 91761, USA.

By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with our facility or website, including:

Contact Information: Full name, mailing address, email address, phone number, and emergency contact details
Admissions Information: Insurance details, referral source, preferred treatment dates, and initial clinical questionnaire responses
Health and Medical Information: Medical history, substance use history, mental health diagnoses, medication lists, prior treatment records, and physician referrals
Financial Information: Insurance policy details, billing address, payment method information, and financial assistance applications
Communications: Emails, phone calls, live chat transcripts, and contact form submissions
Feedback and Testimonials: Survey responses, reviews, and any testimonials you voluntarily provide with written consent

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on each page, and navigation paths
Referring website or search engine query
Device type, screen resolution, and device identifiers
Date and time of each visit

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Referring healthcare providers and physicians
Insurance companies and managed care organizations
Family members or legal guardians (with appropriate authorization)
Prior treatment facilities (with your written consent)
Public records and background check services (when required for safety)

2. How We Use Your Information

We use the information we collect for the following purposes:

Treatment Services: To provide clinical assessments, develop individualized treatment plans, deliver therapeutic interventions, coordinate care with external providers, and manage your overall course of treatment at our Ontario, California facility
Admissions Processing: To evaluate your eligibility for our programs, verify insurance benefits, process applications, and schedule intake appointments
Payment and Billing: To process payments, submit insurance claims, manage billing disputes, and administer financial assistance programs
Healthcare Operations: To maintain quality assurance, conduct internal audits, train staff, manage compliance programs, and improve our treatment services
Communication: To respond to inquiries, send appointment reminders, provide aftercare resources, and share relevant health education materials
Legal Compliance: To comply with federal and state laws, respond to court orders and subpoenas, report to regulatory agencies, and fulfill mandatory reporting obligations
Website Improvement: To analyze website usage patterns, optimize user experience, troubleshoot technical issues, and enhance site functionality
Safety and Security: To protect the health and safety of our patients, staff, visitors, and the public as permitted by law

We process Protected Health Information (PHI) in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state regulations. We will never use your health information for marketing purposes without your explicit written authorization.

3. HIPAA Compliance & Protected Health Information

3.1 Protected Health Information (PHI)

As a licensed addiction treatment facility, TGT Helpline & Behavioral Treatment is a HIPAA-covered entity. We are required by law to maintain the privacy of your Protected Health Information (PHI), which includes any individually identifiable health information relating to your past, present, or future physical or mental health condition, the provision of healthcare, or the payment for healthcare services.

3.2 Our Responsibilities

We are required to:

Maintain the privacy and security of your Protected Health Information
Provide you with this notice of our legal duties and privacy practices
Follow the terms of this notice currently in effect
Notify you if a breach of your unsecured PHI occurs
Obtain your written authorization before using or disclosing your PHI for purposes other than treatment, payment, healthcare operations, or as otherwise permitted or required by law

3.3 Minimum Necessary Standard

When using, disclosing, or requesting Protected Health Information, we make reasonable efforts to limit the information to the minimum amount necessary to accomplish the intended purpose, except for disclosures for treatment purposes.

3.4 42 CFR Part 2 — Substance Use Disorder Records

As a substance abuse treatment program, TGT Treatment is also subject to federal regulations governing the Confidentiality of Substance Use Disorder Patient Records under 42 CFR Part 2. These regulations provide additional protections beyond HIPAA for information related to your substance use disorder treatment, including:

Heightened Consent Requirements: Your substance use disorder treatment records generally cannot be disclosed without your specific written consent, except in limited circumstances defined by law
Prohibition on Re-disclosure: Any information disclosed from your substance use disorder records is accompanied by a written statement prohibiting the recipient from further disclosing the information without your additional consent
Limited Exceptions: Disclosures without consent are permitted only in narrowly defined situations, such as medical emergencies, qualified audits and evaluations, court orders meeting specific legal criteria, reports of suspected child abuse or neglect, and communications within our program for treatment purposes
Restricted Use in Legal Proceedings: Your substance use disorder records may not be used to initiate or substantiate criminal charges or to conduct investigations against you
Research Protections: Use of your records for research requires either your consent or approval by an Institutional Review Board (IRB) with specific safeguards in place

These federal protections apply in addition to any state privacy laws and HIPAA requirements. In cases of conflict between 42 CFR Part 2 and other laws, the more restrictive provision applies to ensure maximum protection of your substance use disorder treatment information.

3.5 Patient Rights Under HIPAA

As a patient of TGT Helpline & Behavioral Treatment, you have the following rights regarding your protected health information:

Right to Access: You have the right to inspect and obtain a copy of your medical and treatment records maintained by our facility, in your preferred format (electronic or paper), within 30 days of your request
Right to Amend: You may request amendments to your health information if you believe it is inaccurate or incomplete. We will respond to amendment requests within 60 days
Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI that we have made to third parties within the past six years
Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your PHI for treatment, payment, or healthcare operations. While we will consider all requests, we are not required to agree to all restrictions
Right to Confidential Communications: You may request that we communicate with you about health matters through a specific method or at a specific location
Right to a Paper Copy: You have the right to receive a paper copy of our Notice of Privacy Practices upon request at any time
Right to Be Notified of a Breach: You will be notified in accordance with applicable law if a breach of your unsecured Protected Health Information occurs
Right to File a Complaint: You may file a complaint with our Privacy Officer or the U.S. Department of Health and Human Services (HHS) Office for Civil Rights if you believe your privacy rights have been violated. Filing a complaint will not result in retaliation or negatively affect your care

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

4.1 Treatment, Payment, and Healthcare Operations

We may share your Protected Health Information with other healthcare providers involved in your treatment, insurance companies for payment processing, and within our organization for quality improvement and operational purposes, as permitted by HIPAA.

4.2 With Your Authorization

We will share your information with third parties outside of treatment, payment, and healthcare operations only when you have provided a valid, written authorization. You may revoke your authorization at any time in writing.

4.3 As Required by Law

We may disclose your information when required by federal, state, or local law, including:

Court orders, subpoenas, or legal proceedings
Public health reporting requirements (e.g., communicable diseases)
Reports to law enforcement in cases of suspected abuse, neglect, or domestic violence
Reports to government agencies for health oversight activities
Situations involving serious threats to health or safety
Workers' compensation claims as authorized by law

4.4 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or conducting business operations. These providers are contractually bound to maintain the confidentiality and security of your information through Business Associate Agreements (BAAs) as required by HIPAA.

4.5 De-identified Information

We may use and share de-identified information (information from which all personal identifiers have been removed in accordance with HIPAA standards) for research, statistical analysis, and public health purposes.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and understand how you interact with our site.

5.2 Types of Cookies We Use

Essential Cookies: Required for basic website functionality, including page navigation, secure area access, and form submissions. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time on site, and traffic sources. This data is aggregated and anonymous.
Functional Cookies: Allow us to remember choices you make (such as language or region preferences) and provide enhanced, personalized features.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website. We do not use cookies to collect or store Protected Health Information.

5.4 Analytics

We may use third-party analytics services to help analyze how visitors use our website. These services collect information such as how often users visit the site, what pages they visit, and what other sites they visited prior to coming to our website. We use this information solely to improve our website and services. Analytics data does not include personally identifiable health information.

6. Your Rights

You have the following rights regarding your personal and health information:

Right to Access: You may request a copy of the personal information we hold about you, including your medical records, in the format of your choosing (electronic or paper) within 30 days of your request.
Right to Amend: You may request corrections to any inaccurate or incomplete information in your records. We will respond to amendment requests within 60 days.
Right to Restrict: You may request restrictions on how we use or disclose your health information for treatment, payment, or healthcare operations. While we will consider all requests, we are not required to agree to all restrictions.
Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information for purposes other than treatment, payment, or healthcare operations within the past six years.
Right to Confidential Communications: You may request that we communicate with you about health matters through a specific method or at a specific location (e.g., only by mail to a certain address).
Right to Receive Breach Notification: You will be notified in accordance with applicable law if a breach of your unsecured Protected Health Information occurs.
Right to Opt Out: You may opt out of receiving non-essential communications, newsletters, or marketing materials at any time by contacting us directly.
Right to a Paper Copy: You have the right to obtain a paper copy of this Privacy Policy upon request.

To exercise any of these rights, please contact our Privacy Officer using the contact information provided at the end of this policy.

California Consumer Privacy Act (CCPA/CPRA) Rights

As a facility located in California, TGT Helpline & Behavioral Treatment recognizes the privacy rights granted to California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please note that to the extent your information is Protected Health Information (PHI) governed by HIPAA or substance use disorder treatment records governed by 42 CFR Part 2, those federal laws take precedence over the CCPA/CPRA.

For personal information not covered by HIPAA or 42 CFR Part 2, California residents have the following additional rights:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom the information is shared.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed for legal compliance, completing transactions, or exercising legal rights).
Right to Correct: You may request that we correct inaccurate personal information that we maintain about you.
Right to Opt Out of Sale or Sharing: TGT Treatment does not sell or share your personal information for cross-context behavioral advertising. However, you retain the right to direct us not to do so at any time.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied services, charged different rates, or provided a different level of service quality for exercising your privacy rights.
Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of your sensitive personal information to purposes necessary for providing our services.

To exercise your CCPA/CPRA rights, please submit a verifiable consumer request by contacting us at [email protected] or by calling (971) 509-8585. We will respond to your request within 45 days. You may also designate an authorized agent to submit a request on your behalf.

Categories of Personal Information Collected: Over the past 12 months, we may have collected the following categories of personal information: identifiers (name, email, phone), internet activity (website browsing data), professional information (insurance details), and health-related information (subject to HIPAA).

7. Data Security

We take the security of your information seriously and implement comprehensive administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

Encryption: All data transmitted through our website is encrypted using industry-standard SSL/TLS encryption protocols. Sensitive data stored on our systems is encrypted at rest using AES-256 encryption.
Access Controls: We implement role-based access controls to ensure that only authorized personnel can access patient information. Each staff member receives unique login credentials and is granted access only to the information necessary for their job functions.
Physical Security: Our facility maintains physical security measures including locked file storage, restricted access areas, security monitoring, and secure disposal of paper records through professional shredding services.
Staff Training: All employees receive comprehensive HIPAA privacy and security training upon hire and annually thereafter. Staff members sign confidentiality agreements and are subject to disciplinary action for policy violations.
Incident Response: We maintain a detailed breach notification and incident response plan. In the event of a security incident involving your PHI, we will notify you in accordance with HIPAA breach notification requirements and applicable state laws.
Business Associate Agreements: All third-party vendors with access to PHI are required to sign Business Associate Agreements and demonstrate compliance with HIPAA security standards.
Regular Assessments: We conduct periodic risk assessments and security audits to identify and address potential vulnerabilities in our systems and processes.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuous improvement of our security practices.

8. Children's Privacy

Our website and online services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18 through our website. If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] or (971) 509-8585, and we will promptly remove the information.

Treatment services for minors are provided only with the written consent of a parent or legal guardian and in compliance with all applicable state and federal laws governing the treatment of minors for substance use disorders.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will:

Update the "Effective Date" at the top of this page
Post the revised policy on our website
Provide notice of significant changes through prominent website announcements
For changes affecting the use of Protected Health Information, provide notice as required by HIPAA regulations

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of those changes.

10. Contact Us for Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being handled, please contact our Privacy Officer:

Organization: TGT Helpline & Behavioral Treatment
Address: 1795 E Holt Blvd, Ontario, CA 91761, USA
Phone: (971) 509-8585
Email: [email protected]

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights under HIPAA have been violated. Information about filing a complaint is available at hhs.gov/ocr or by calling 1-800-368-1019.

We take all privacy complaints seriously and will investigate each concern thoroughly. You will never face retaliation for filing a complaint or exercising your privacy rights.